TERMS AND CONDITIONS
Welcome to Exotonica.shop. This website is operated by Exotonica INC. By accessing, browsing, registering, or purchasing any products offered on this website, you acknowledge that you have read, understood, and agreed to abide by the following terms and conditions. If you do not agree to any part of these terms, please stop using this website.
I. Website Use
Users must be 18 years of age or older, or of legal age in their jurisdiction, to purchase goods on this website. You agree to provide true, accurate, complete, and up-to-date information when using this website and are responsible for maintaining the confidentiality of your account information and password.
You may not use this website to engage in any illegal, fraudulent, infringing, or harmful activities, including but not limited to:
Providing false information;
Unauthorized access to the website system;
Distributing malicious software or viruses;
Interfering with the normal operation of the website;
Infringing intellectual property rights or other legitimate rights;
Engaging in any activities that violate applicable laws and regulations.
II. Product Information
We strive to ensure the accuracy of product information, images, specifications, prices, and inventory information displayed on the website. However, due to technical reasons, supply chain changes, or human error, some information may be delayed in updating or contain errors.
We reserve the right to modify, update, or discontinue the sale of any product without prior notice. Product images are for reference only; actual products may vary slightly due to different display devices, shooting environments, or production batches.
III. Order Acceptance and Cancellation
After submitting an order, the customer will receive an order confirmation notification. This notification only indicates that we have received your order request and does not signify that the order has been formally accepted.
We reserve the right to cancel or refuse an order in the following circumstances:
Out of stock;
Payment information cannot be verified;
Any abnormal transaction risks exist;
Incomplete or inaccurate information provided;
System pricing error;
Legal or regulatory requirements or other reasonable reasons.
If the order is cancelled and payment has been made, we will refund the relevant amount using the original payment method.
IV. Price and Payment
All product prices are as displayed on the website. We reserve the right to adjust prices at any time, but price adjustments will not affect orders that have been confirmed and paid for.
Users agree to use legal and valid payment methods to complete transactions and guarantee that they have the legal right to use the corresponding payment instruments. We are not liable for any inability to complete a transaction due to payment failure, bank chargeback, or account irregularities.
V. Transportation and Delivery
Orders will be processed and delivered according to the transportation policy published on the website. Estimated delivery time is for reference only and does not constitute a guarantee.
We are not liable for delivery delays caused by the following reasons:
Inclement weather;
Customs inspection;
Logistics company delays;
Peak holiday travel periods;
Natural disasters;
War, pandemic, or other force majeure events.
The risk of loss or damage to goods transfers to the customer upon delivery to the customer’s designated address.
VI. Returns and Refunds
Return and refund requests should follow the refund policy published on the website. Customers must submit their applications according to the specified time and procedures.
The following situations may not qualify for returns:
Used goods;
Damaged goods or goods with defects caused by human error;
Missing original packaging or accessories;
Exceeding the stipulated return period;
Goods that affect resale.
Refunds that meet the eligibility criteria will be returned via the original payment method.
VII. Intellectual Property
All content on this website, including but not limited to:
Text content;
Product images;
Trademarks;
Website design;
Page layout;
Software programs;
Graphic and video content;
are protected by intellectual property laws and are owned by Exotonica INC or the relevant rights holders.
No individual or organization may copy, distribute, modify, display, sell, or otherwise use the above content without written authorization.
VIII. Limitation of Liability
To the maximum extent permitted by law, Exotonica INC shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use this website, including but not limited to:
Data loss;
Loss of profits;
Business interruption;
Incorrect information;
Damages caused by third-party actions.
This website and all services are provided on an “as is” and “as available” basis without any express or implied warranties.
IX. Third-Party Services
This website may contain links to third-party services, payment platforms, logistics service providers, or other external websites. We assume no responsibility for the services, content, or privacy practices provided by third-party platforms.
Users should read and comply with the relevant policies and terms when accessing third-party websites.
X. Force Majeure
We shall not be liable for breach of contract in the event of failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, war, government restrictions, network failures, epidemics, strikes, or logistical disruptions.
XI. Modification of Terms
We reserve the right to modify, update, or supplement these Terms and Conditions at any time. The updated terms will take effect immediately upon publication on the website. Your continued use of this website constitutes your acceptance of the modified terms.
XII. Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with applicable laws of the United States. To the extent permitted by applicable law, any dispute arising from the use of or transactions on this website shall be resolved amicably through negotiation; if such negotiation fails, the dispute shall be submitted to a court of competent jurisdiction.
XIII. Contact Us
If you have any questions about these Terms and Conditions, please contact us as follows:
Exotonica INC
2716 Maple Ave, Los Angeles, CA 90011, United States
Email: alfredo@exotonica.shop
Phone: (747) 577-1190
By using Exotonica.shop, you acknowledge that you have read, understood, and agree to abide by all the above Terms and Conditions.