CARRIAGE TERMS
Thank you for choosing Exotonica.shop. We are committed to providing safe and efficient shipping services. This shipping policy applies to orders within the United States and does not offer international shipping.
Shipping Area
Currently, we only offer shipping services to addresses within the United States, including all contiguous states and eligible areas. We do not accept shipping requests from outside the United States.
Order Processing Time
All orders will be processed after payment confirmation. Under normal circumstances, orders will be reviewed, packaged, and shipped within 1-3 business days. Order processing times may be longer on weekends, public holidays, and during promotional periods.
Shipping Methods
To ensure safe and timely delivery, we will select the appropriate shipping service based on the order details. Domestic shipping within the United States is primarily handled by the following logistics carriers:
United States Postal Service (USPS)
United States Parcel Service (UPS)
FedEx Corporation (FedEx)
The specific carrier will be selected based on the delivery address, package size, weight, and logistics arrangements.
Delivery Time
After your order is shipped, the estimated delivery time is as follows:
Standard Delivery: 3-7 business days;
Remote Areas: 5-10 business days;
During special periods (holidays, severe weather, etc.): Delivery time may be extended.
The above times are estimates only and do not constitute a guarantee of delivery.
Shipping Costs
Shipping costs will be automatically calculated and displayed at checkout based on the order amount, item weight, volume, and shipping address. Free shipping may be offered during some promotional periods; please refer to the website announcement for details.
Logistics Tracking
After your order is shipped, you will receive a confirmation email containing a tracking number. You can check the package’s shipping status using the information in the email.
Responsibility for Receipt
Please ensure that you fill in accurate and complete delivery information. If delivery fails, is delayed, or the package is lost due to incorrect address, incomplete information, or no one signing for it, the customer may be responsible for the related liabilities and additional costs.
Delivery Delays
We will do our best to assist with delivery delays caused by the following reasons, but will not be liable for any direct or indirect losses arising therefrom:
Inclement weather;
Natural disasters;
Traffic control;
Holiday peak shipping season;
Carrier operational delays;
Other force majeure events.
Package Damage or Loss
If you receive a package that is visibly damaged, or if the tracking information shows delivery but you have not received the goods, please contact us as soon as possible after discovering the problem. We will assist in communicating with the carrier to investigate and provide a reasonable solution based on the actual situation.
Contact Us
If you have any questions about our shipping policy or order delivery, please contact us:
Exotonica INC
2716 Maple Ave, Los Angeles, CA 90011, United States
Email: alfredo@exotonica.shop
Phone: (747) 577-1190
Exotonica.shop will continue to strive to provide customers with reliable and efficient domestic delivery services within the United States. Thank you for your support and trust.