CONTACT US
Thank you for visiting Exotonica.shop. We are committed to providing every customer with high-quality products and professional service. If you have any questions about product information, order status, shipping arrangements, return and exchange policies, payment issues, or website usage, please feel free to contact us. Our customer service team will do its best to respond to your inquiries within a reasonable time and assist you in resolving related issues.
Company Name: Exotonica INC
Company Address: 2716 Maple Ave, Los Angeles, CA 90011, United States
Email: alfredo@exotonica.shop
Phone Number: (747) 577-1190
Customer Service Hours
Our customer support team will handle your inquiries during normal business hours. For inquiries submitted via email, we typically respond within 1-2 business days. Response times may be longer during holidays or promotional periods; your understanding is appreciated.
Contact Information
To ensure we can process your request quickly, please provide the following information when contacting us:
Your name;
Order number (if applicable);
Contact information;
Detailed description of your question or request;
Relevant photos or attachments (if related to product quality issues).
Order and After-Sales Support
If you need to check your order status, modify order information, apply for a return and refund, or report product issues, please contact us via email first, attaching relevant order details, so we can assist you more efficiently.
Business Cooperation
For brand cooperation, supply chain cooperation, marketing promotion, and other business cooperation matters, please contact us via business email. We look forward to establishing long-term, stable, and mutually beneficial partnerships with more partners.
By accessing and using Exotonica.shop, you agree to use the above contact information to communicate with us. We will properly handle your inquiries in accordance with applicable laws and regulations and make every effort to provide you with timely and professional customer service.